FAQ's
Frequently Asked Questions
We appreciate you may have some questions, so here's some answers which you may find useful if you want to know more about how we as a recruitment agency help to find you work.
If you have any further questions, please contact one of our Branches
General:
1. How do I register with Concept Staffing?
2. What information do I need to provide?
3. Do I have to pay to register with Concept Staffing?
4. How will I be kept informed of suitable job opportunities?
5. Is Concept Staffing committed to equal opportunities?
6. How do I contact Concept Staffing?
Permanent:
7. How can I write an effective CV?
8. How can I perform well at interview?
Temporary:
9. Am I eligible to undertake temporary work for Concept Staffing?
10. How do I get paid?
11. What do the working time regulations mean to me?
12. What do I need to know about health & safety when I'm temping?
GENERAL:
1. How do I register with Concept Staffing?
Contact one of our Branches directly, or register on-line
2. What information do I need to provide?
Step One - Identity & Eligibility to work
To register with Concept Staffing, our Consultants must carry out certain checks to confirm your identity and to ensure you are eligible to work. Therefore you must provide:-
- One of the original documents in List 1; OR
- Two of the original documents in the combinations given in List 2.
Click here for List 1 & List 2 of acceptable document/s.
For more information on eligibility to work in the UK visit:- Home Office Website
Step Two - Your CV
It will also speed up the registration process if you bring with you or email an up-to-date C.V., however, if you haven't got one, read our advice on Your CV - Representing you at all times.
Step Three - Temporary Work-Seekers
If you are considering temporary work, details of 2 Referees (written references or contact names / telephone details), your National Insurance number and Bank Account details.
3. Do I have to pay to register with Concept Staffing?
No - There is no fee payable by job-seekers for our service.
4. How will I be kept informed of suitable job opportunities?
When you register with Concept Staffing, your consultant will spend time establishing your key priorities and the type of permanent or temporary role you're looking for. They will discuss suitable open vacancies with you at the time and contact you with suitable opportunities as they arise.
We'll explore every avenue available to us to find you a suitable position within your timescales. As we'll be working actively on your behalf, it's important that you stay in regular contact to inform us if your circumstances, availability or priorities change.
5. Is Concept Staffing committed to equal opportunities?
Yes - Click here to view Concept Staffing's policy on equal opportunities & diversity.
6. How to I contact Concept Staffing?
To contact one of our consultants, visit the Contact Us page to find your nearest branch.
PERMANENT:
7. How can I write an effective CV?
A CV is an essential tool when looking for a job. A well-designed C.V. has impact, is factual and brief. The idea is to paint an attractive and accurate portrait of your abilities, achievements and interests.An example CV is available for you to overwrite "Click Here"
A C.V. must portray you in a favourable and desirable way, be neat in both content and layout. It should be short, preferably between 2-3 A4 sides, be positive and elaborate on your main responsibilities. To learn more Click here
8. How can I perform well at interview?
Once we've arranged an interview with a company for you to attend, we'll usually ask you to come into our offices so that we can help you prepare for the interview. We'll provide you with as much information as possible about the job and the company.
Refer to our Interview Preparation notes for advice on handling interviews and information on Interview Techniques
Following an interview, call your consultant to let them know how you got on. We'll then speak to the company to gather their feedback. This information will help us to either secure the job offer on your behalf or modify and continue our job search for you.
TEMPORARY:
9. Am I eligible to undertake temporary work for Concept Staffing?
Concept Staffing operates in a fast moving environment, so in order to fulfil our clients' immediate requests we can only accept applications from those eligible to work in the UK, or those who hold the relevant visas and work permits.
When registering you will be asked to supply certain documents - Click here for List 1 and List 2 of acceptable document/s.
For more information on eligibility to work in the UK visit:- Home Office Website
10. How do I get paid?
Concept Staffing aim to pay you promptly and correctly into your bank or building society on Fridays, weekly in arrears. You will need to complete a Temporary Staff Personnel Details form as soon as you begin temping for us.
You'll generally need to complete timesheets on a weekly basis, running from Monday to Sunday inclusive. Timesheets must be authorised by your direct supervisor or a person in authority, designated by the client, before being returned to your Branch. The latest that timesheets can be received in order for your pay to be processed on time each week is 10am Monday morning.
Your start and finish times should always be calculated to the nearest 15 minutes, as your pay will be rounded up or down to the nearest quarter hour. You will be paid the hourly rate as agreed with your consultant before each assignment which is subject to deductions for National Insurance, PAYE or any other purpose required by law.
If you have a payroll query, always contact your Concept Staffing Recruitment Consultant.
11. What do the Working Time Regulations mean to me?
The Working Time Regulations 1998 are designed with your health and safety in mind. The following is a very brief summary of the regulations - if you have any further queries, please ask your local branch for clarification.
Working Hours
Where you are working on assignments for Concept Staffing, under the Working Time Regulations 1998, you should not be required to work more than an average of 48 hours a week over a 17 week period, unless you agree to opt-out of the Working Time Regulations in writing. Although temporary or contract work is all about flexibility and from time to time companies may want you to work for longer hours, you are under no obligation to do so.
Rest Breaks
You are entitled to 11 hours rest from work in each 24 hours. The company to which you are assigned should allow you a break from work of 20 minutes, if your assignment lasts for more than 6 hours a day. If it is practical, you may take this away from your work station. You should make arrangements with the client about rest/lunch breaks.
Night Work
If you are asked to work at night (between 11pm and 6am) you should not work more than 8 hours in every 24, averaged over 17 weeks (or however many weeks you have worked if it is less than 17 weeks).
Weekly Rest
You are entitled to a minimum of 1 days' rest from work each week, or 2 days every 2 weeks.
Paid Annual Leave
You are entitled to 4.8 weeks paid annual leave (24 days for full time workers). For the purposes of calculating entitlement to paid annual leave under the Working Time Regulations 1998, your leave year commences on the date that you start an assignment or series of assignments through Concept Staffing. Your leave accrues on a pro-rata basis.
You will only be entitled to take paid annual leave in proportion to what has accrued when you wish to take leave. Under the regulations you may not carry holiday pay forward from one year to the next, nor can we pay you in lieu of holidays unless you finish working for us.
12. What do I need to know about Health & Safety when I'm temping?
Concept Staffing takes all reasonable steps to ensure your health, safety and welfare whilst visiting our offices and working on our clients' premises.
Concept Staffing has a responsibility to pass on all relevant information provided by the client on any qualifications and skills you will need in order to do the job safely and to make you aware of any health and safety issues related to the assignment. Concept Staffing aims to satisfy itself that the health and safety arrangements at the client's site are adequate.
Speak to your consultant if you require further information regarding Health and Safety at work.